FAQ

FREQUENTLY ASKED QUESTIONS

Have any questions? See below for our most commonly asked questions.
How do I set up my router?

If your router has been reset or shows its default Wi-Fi name

Follow these steps to reconnect and set a new Wi-Fi name (SSID) and password.

  1. Connect to the Router
    • On your phone or laptop, turn off mobile data.
    • Find the default Wi-Fi name (SSID) on the sticker under your router.
    • Connect using the default password / PIN shown on the sticker.
  2. Access the Router Settings
    • Open a web browser (e.g., Chrome or Safari).
    • In the address bar, type the correct IP address for your router:
    • Ruijie: 192.168.110.1
    • TP-Link / Tenda: 192.168.1.1
  3. Log In
    • Use the default username and password (found on the router or in the manual).
    • Example: username: admin | password: admin
  4. Set Up Your Wi-Fi
    • Ruijie: Go to Wi-Fi Settings, change your Wi-Fi name (SSID) and password, then save.
    • TP-Link / Tenda: Go to Wireless > Wireless Security, set your Wi-Fi name and password, then save.
  5. Reconnect

    After saving, reconnect your devices using your new Wi-Fi name and password.

When is my bill due, and how can I pay it?
Our Wi-Fi service is payable every 30 days from your activation date. You can make payments via EFT, Netcash debit, or directly at our office. Once payment is made, please send proof of payment to our finance department or via WhatsApp for quick processing and service continuity.
Why is my internet slow? How do I fix it?
  1. Check connected devices:

    Login to your router and see how many devices are connected. If you notice unknown devices, block them to improve speed.

  2. Check your package:

    If all connected devices are yours but your plan doesn’t support that number of users, consider upgrading your package for better performance.

  3. Still slow?

    Contact Mazuwo Wireless for assistance — our team will check your signal strength and connection status.

How do I change my plan?
You can change your plan by calling our office or directly on your Splynx client portal. Plan changes are activated instantly once approved.
Does my plan include unlimited data?
Yes, all our packages are unlimited with no cut-off hours and no speed reduction, so you can enjoy uninterrupted internet throughout your billing cycle.
Why do I need insurance?
Device insurance protects your internet equipment (such as your router or CPE) in case of damage, loss, lightning, or malfunction. For a small monthly fee, you avoid full replacement costs and ensure quick service restoration.
If my router breaks down, will you send a replacement?
Yes — if your device is insured, we will replace it at no cost. If not insured, you can pay for a replacement, which will be provided within a day.
Can you respond within 2 hours if you generally react within 4 hours?
Yes, definitely. For faster response, please call our office, send a WhatsApp message, or create a ticket on your Splynx client portal.
Do you have advanced technical resources to answer over the weekend?
Yes, we have support agents working every day, including weekends, to assist with urgent issues.
Have you lent equipment to a customer while waiting for their replacement?
Yes — in special cases, we lend temporary equipment to keep clients connected while waiting for their replacement.
Has your CEO ever visited a potential or present client personally?
Yes, our CEO personally visits clients from time to time to ensure customer satisfaction and gather feedback on service quality.
Do you frequently assess your clients’ bandwidth use?
Yes, our NOC team continuously monitors bandwidth usage to ensure every client receives the speed and performance they’re paying for.

EASY AND QUICK PAYMENT OPTIONS:


You can make an EFT to

Mazuwo Networks

First National Bank

Account number: 62847813244

Branch name: Carlsworld

Branch code: 250117

Reference: Full names

Terms and conditions

For your convenience, you can email us your proof of payment to info@mazuwo.co.za

GET CONNECTED